Terms and conditions

Last updated: 5 November 2026

These terms and conditions govern the use of the online service ProCMR (the “Service”), which allows you to fill in, save, copy and print international CMR consignment notes. The Service is provided by MOUTARDI SRL, tax ID RO18215584, Trade Register no. J11/1087/2005, registered office at Str. Trandafirilor no. 11, Băile Herculane, Caraș-Severin County, Romania, e-mail contact@moutardi.ro, telephone +40 732 331 301 (the “Provider”). By creating an account or using the Service you confirm that you have read and accept these terms.

1. Description of the Service

The Service provides an online editor for the CMR document, saving of frequently used data (companies, drivers, vehicles) for automatic completion, storage of the documents you create, and printing them (copies 1–3) from the browser, including as a PDF file. The Service is a drafting tool; it is not legal, customs or transport advice.

2. User account

• To use the Service you must create an account with a valid e-mail address and a password. You are responsible for keeping your password confidential and for all activity in your account.
• The information provided at registration must be accurate and kept up to date. An account belongs to a single person or company.
• We reserve the right to limit or suspend accounts created abusively (for example, multiple accounts created to repeatedly obtain free documents) or used contrary to these terms.
• You may request deletion of your account at any time, at the e-mail address above.

3. Free test documents

Each new account receives a limited number of free CMR documents for testing purposes (currently 10). Documents created from free units cannot be modified after saving; they can be copied, and the copy uses one unit. The Provider may change at any time the number of free documents offered to new accounts, without affecting accounts already created.

4. Subscriptions and prices

• The Service is offered as a monthly subscription that renews automatically. You choose the subscription size (25, 50, 100, 500, 1,000, 5,000 or 10,000) and the items you want: CMR, transport orders, logo, watermark, signature, and additional users. A subscription must include at least CMR or transport orders. The full subscription, with all items selected, includes double units of logo, watermark and signature. The monthly price is the one shown in the application at the time you subscribe. The minimum payment is 3 EUR per month.
• Each CMR document or transport order created or copied uses one unit from the matching counter (CMR or transport orders). If you have a logo, watermark or signature uploaded and included in your subscription, each document also uses one unit of each. Free units are used first.
• The units of your subscription are renewed with each monthly payment. Units not used by the end of the month do not carry over to the next month.
• The subscription can also be paid yearly: you pay for 10 months and use the Service for 12 months (two months free). In this case the units for the whole year are added at once, units not used by the end of the year do not carry over, and the yearly payment renews automatically each year. Switching between monthly and yearly billing is not available in the application.
• You can add options or additional users, or move to a larger subscription, at any time. The difference is invoiced immediately, in proportion to the days left in the current month, and the units for the current month are added in the same proportion. The new monthly price applies from the next renewal. Moving to a smaller subscription is not available in the application; you can cancel the renewal and subscribe again after the subscription ends.
• Additional users stay active as long as the subscription is active.
• Prices are expressed in EUR. For users’ convenience, the application may also show an indicative amount in the local currency; this amount is for information only, and payment is processed in the currency indicated when the subscription is completed.
• The Provider may change prices for future subscriptions or renewals, with prior notice, and you may cancel the renewal before the change applies.
• Units are personal and cannot be transferred or redeemed for money.

5. Payment and renewal

• Payments are made online through the payment processor Stripe. Card details are entered directly on the secure Stripe page; the Provider does not receive or store full card details.
• By subscribing, you agree that your card will be charged automatically every month, on the renewal date, with the price of your subscription, until you cancel the renewal.
• You can cancel the renewal at any time from your account. The subscription stays active, with all its units, until the end of the month already paid; after that, the units of the subscription and the additional users are deactivated.
• For yearly subscriptions, the amount for the whole year is charged in a single payment. If you cancel the renewal during the year, the subscription stays active until the end of the paid year and the amount already paid is not refunded.
• If a monthly payment fails, Stripe may retry it. If the payment still fails, the subscription ends and the units of the subscription and the additional users are deactivated.
• If you have paid and the units do not appear in your account, you can write to us at the contact address, with the payment details.

6. Right of withdrawal and refunds

The subscription is digital content supplied immediately after payment is confirmed. If you are a consumer, by completing the subscription you expressly agree that supply begins immediately and you acknowledge that, once supply begins (units added to your account), you lose the 14-day right of withdrawal, in accordance with Article 16(m) of Romanian Government Emergency Ordinance (O.U.G.) no. 34/2014. Months already paid and units already used are not refunded; by cancelling the renewal you avoid future payments. For payments made in error or charged twice, we will refund the amounts accordingly, at your request.

7. Responsibility for the content of documents

• You are solely responsible for the accuracy and legality of the data entered in documents (sender, consignee, carrier, goods, weights, instructions, etc.) and for compliance with the CMR Convention, customs legislation and any other regulation applicable to your transport.
• The Service does not check the content of documents and does not guarantee that they will be accepted by authorities, carriers or business partners.
• You may not use the Service for false, misleading or unlawful documents, nor enter data of persons without having the right to process it.

8. Personal data

The processing of personal data is described in the Privacy Policy, and the use of cookies in the Cookie Policy. To the extent that you enter personal data of third parties into the Service (for example drivers, contact persons), you are the controller of that data and the Provider acts as processor, processing the data exclusively to provide the Service, according to your instructions and the security measures described in the policy.

9. Availability and changes to the Service

We make reasonable efforts to keep the Service available at all times, but we do not guarantee uninterrupted operation or the absence of errors. There may be interruptions for maintenance or for reasons beyond our control. We may add, change or withdraw features, while respecting units already purchased. We recommend that you keep copies (printout or PDF) of important documents.

10. Intellectual property

The application, its design, texts and the ProCMR brand belong to the Provider or its licensors. You receive a limited, non-exclusive and non-transferable right to use the Service for your business. The documents you create and the data you enter remain yours.

11. Limitation of liability

To the extent permitted by law, the Provider is not liable for indirect losses, lost profits, transport delays, fines or penalties resulting from the content of documents or from the use of, or inability to use, the Service. The Provider’s total liability to you, for any cause, is limited to the amount you paid for units in the last 12 months. Nothing in these terms excludes liability that cannot be excluded by law (for example, for fraud or gross negligence).

12. Termination

You may stop using the Service at any time and may request deletion of your account. The Provider may suspend or close an account that breaches these terms, with prior notice where possible. If an account is closed because of the user’s fault, remaining units are not refunded.

13. Changes to the terms

We may update these terms; the version in force is the one published on this page, with the date of the last update. For important changes we will notify you by e-mail or in the application. Continuing to use the Service after the changes take effect means you accept them.

14. Governing law and dispute resolution

These terms are governed by Romanian law. Any dispute will be resolved amicably or, failing that, by the competent courts of Romania. If you are a consumer, you have the right to use alternative dispute resolution mechanisms (ANPC – anpc.ro) and the European online dispute resolution platform (ec.europa.eu/consumers/odr).

15. Contact

MOUTARDI SRL – contact@moutardi.ro, +40 732 331 301.